Terms of business

Sterling Bearings is a trading name of Bidco (Impex) Limited. In these terms "we", "us" and "our" mean Bidco (Impex) Limited.

We sell to the public and to trade customers. Some of these terms apply differently depending on which you are.

• You are a consumer if you are an individual buying wholly or mainly for purposes outside your trade, business, craft or profession.
• You are a business customer if you are buying for the purposes of your trade, business, craft or profession, including any customer with a trade account.

Where a section says it applies only to consumers or only to business customers, it applies only to them. Everything else applies to everyone.

When you place an order we will email you to confirm we have received it. That email is not acceptance of your order. A contract is formed when we email you to confirm that your order has been dispatched, or when we confirm acceptance in writing in some other way.

We may decline an order, for example if an item is out of stock, if we cannot deliver to your address, if there is an error in the price or description, or if the order would breach the export rules in section 10. If we decline an order after you have paid, we will refund you in full.

Some products are shown as "Price on request". For these, submitting an enquiry does not place an order. We will send you a quotation, and the price and lead time in that quotation are valid for 30 days from the date of the quotation, unless the quotation says otherwise.

Our prices are shown both excluding and including VAT. The amount you pay at checkout includes VAT at the current rate where it applies, plus any delivery charge, both shown before you pay.

Orders delivered outside the United Kingdom are normally charged without UK VAT. See section 7 for import duties and taxes.

If a product is listed at the wrong price, we will contact you before accepting the order and give you the choice of continuing at the correct price or cancelling. We are not obliged to supply at an obviously incorrect price.

Orders placed on this website are paid at checkout using the payment methods shown there. We do not dispatch goods until payment has cleared.

We offer credit accounts to business customers, subject to approval. Accounts are payable on the terms and up to the credit limit we confirm when we open your account. We may suspend or withdraw credit at any time. On overdue invoices we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may hold further deliveries until the account is up to date.

You are responsible for choosing parts that are suitable for your application. We list dimensions, specifications, interchange and equivalent references in good faith from manufacturer and industry data. They are a guide only. Please check them against your requirements, and against the manufacturer's own data for critical applications, before ordering or fitting.

Any technical advice our staff give is offered to help you. It does not replace your own checks, and the final choice of part is yours.

For consumers, this does not affect your right to cancel in section 8 or your statutory rights in section 9.

We deliver to the United Kingdom, Europe, the United States and Canada. We do not currently deliver to Russia, Belarus or Ukraine.

We choose the carrier for each order based on the destination and the goods, most often DHL or FedEx. Delivery charges are shown at checkout.

Items that are not in stock, or that are supplied to order, have longer lead times, which we will confirm with you. Delivery dates are estimates. We will tell you as soon as possible if we expect a delay.

If your order is not all available at once we may send it in more than one delivery. We will not charge extra delivery for doing so.

Please check your delivery when it arrives and tell us as soon as possible of any damage, shortage or wrong item, with photos where possible. This helps us claim from the carrier. For consumers, it does not affect your statutory rights.

Unless we agree otherwise, you are the importer and are responsible for any import duties, taxes, customs charges and brokerage fees in the destination country. These are not included in our prices or delivery charges and the carrier may collect them before delivery. If you refuse to pay them and the goods are returned to us, we will refund the price of the goods less our outbound and return delivery costs.

If you are a consumer buying online or by phone, you can cancel your order for any reason within 14 days of the day you receive the goods. To cancel, email sales@sterlingbearings.com with your name, order number and the items you are returning.

You must then send the goods back to us within 14 days of telling us you are cancelling. We will tell you where to send them. You pay the cost of returning the goods unless we agree to provide a prepaid return label. Please return goods unused and in their original packaging where possible. We may reduce your refund if the goods have been handled more than necessary to inspect them, for example if a bearing has been fitted, greased or run, or a seal or sealed pack has been opened beyond what you needed to check it.

We will refund the price you paid for the goods, plus our standard delivery charge, within 14 days of receiving the goods back or of you showing us evidence that you have sent them, whichever is earlier. If you chose a more expensive delivery option than our cheapest standard option, we will only refund the cost of the standard option. We refund to the original payment method.

The right to cancel does not apply to goods made or modified to your specification, such as belts cut to length or other items made to order.

Business customers do not have a statutory right to cancel. We will consider returns of unused stock items in their original packaging if you request it by email within 14 days of delivery. Accepted returns are at your cost unless we agree otherwise. Items supplied to order or obtained specially for you cannot be returned or cancelled once ordered from our supplier.

All returns must be agreed by email to sales@sterlingbearings.com before you send them, so we can match the parcel to your order. Please include your order number in the parcel. For faulty or wrongly supplied goods, see section 9: we cover the return cost.

If we send you the wrong item, or an item arrives damaged or faulty, email us at sales@sterlingbearings.com. We will arrange collection or provide a prepaid return label and replace or refund the item.

We are under a legal duty to supply goods that are as described, of satisfactory quality and fit for purpose. Under the Consumer Rights Act 2015 you can reject faulty goods and get a full refund within 30 days of delivery. After 30 days you are entitled to a repair or replacement, and if that fails, a refund or price reduction. Nothing in these terms affects these legal rights. For more information, contact Citizens Advice.

Goods will match their description and be free from material defects in materials and workmanship when delivered. Where they do not, and you tell us within a reasonable time of discovering the problem, we will at our option repair, replace or refund them. This does not cover wear and tear, incorrect fitting, storage or use, or use in an application the part was not suitable for.

Bearings and related parts can be subject to UK and international export controls and sanctions. We will not supply goods for delivery, re-export or end use in Russia, Belarus, or any country, region or person subject to UK sanctions, or where we believe that may be the destination. We may ask for information about the end user and end use of an order, and we may cancel and refund any order we cannot lawfully supply. You must not re-export goods you buy from us in breach of these rules.

The goods are your responsibility from the time they are delivered to the address you gave us, or collected by you.

Ownership of the goods passes to you only when we have received payment in full for them and for any other sums you owe us. Until then you must store them so they can be identified as ours, and we may recover them if payment is overdue.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We do not supply products for business use. If you use products for a commercial, business or resale purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

We are not liable for any loss of profit, revenue, production or business, any machine downtime, the cost of labour to fit or remove parts, or any indirect or consequential loss. Our total liability arising from any order is limited to the price paid for the goods in that order.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as carrier disruption, supplier shortages, extreme weather or industrial action. If that happens we will tell you, and you may cancel any order that is affected and receive a refund for goods you have not received.

If you are unhappy with anything we have done, please email sales@sterlingbearings.com with your order number and details of the problem. We will reply as quickly as we can.

We may update these terms from time to time. The terms that apply to your order are the ones on this website when you placed it.

If a court finds part of these terms invalid, the rest will still apply. If we do not enforce a right straight away, we can still enforce it later.

For business customers, these terms apply in place of any terms you send us, including terms on a purchase order, unless we agree otherwise in writing.

These terms are governed by the law of England and Wales. Consumers may bring proceedings in the courts of England and Wales, or, if they live in Scotland or Northern Ireland, in the courts there. Consumers living elsewhere keep any mandatory protections of the law of the country where they live. Business customers agree to the exclusive jurisdiction of the courts of England and Wales.